Privacy policy
Privacy commitment, respecting your privacy
This Privacy Policy applies to the Company.
We take the protection of your personal information seriously. This policy explains how we collect, hold, use and disclose personal information you provide to us.
Our Privacy Policy recognises your right to privacy and explains how personal information collected by us will be handled. By providing personal information you consent to its collection, use and disclosure in accordance with this Policy and any other arrangements that apply between us.
The Policy includes information about credit reporting and how we manage credit-related personal information. We refer to credit-related details below as credit information.
The Company is committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other relevant laws when handling your personal information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www
What personal information do we collect and hold?
General information
We may collect and hold information such as:
ID details including name, postal or email address, telephone numbers and date of birth;
Loan account numbers and balances;
Other contact information such as social media handles; and
Any other information we consider necessary to provide our services.
Over time we may collect additional personal information including transactional records and any enquiries or complaints about products or services.
When the law authorises or requires us to collect information
We may collect information where we are required or authorised by law to do so. For example, we need personal information to verify your identity under Australian Anti-Money Laundering law.
What do we collect via your website activity?
If you use our online services, we monitor usage to verify identity, deliver information and improve our services. If you start but don’t complete an online application, we may contact you using details you supplied to help you finish it. Incomplete application information will be retained temporarily and destroyed if not completed.
We may collect information when you interact with us on social media, but confidential matters will be dealt with through secure channels.
To improve our services we sometimes collect de-identified data from web users, such as IP or geographic information, to analyse and enhance online performance. Data from calculators and other tools may be collected in de-identified form to provide useful statistics without identifying individuals.
How do we collect your personal information?
How we collect and hold your information
Where practical we will collect personal information directly from you. Please help keep your contact details up to date.
We may collect your information when you complete forms, call us or use the website. Electronic communication such as email or SMS may be used to verify details.
How we collect your information from other sources
We may also collect information from other sources where permitted by the Privacy Act 1988 (Cth), for example:
information from co-applicants or guarantors;
referee details from employers, accountants or agents;
our service providers who assist in processing applications;
valuers and organisations that verify security; and
agencies that issue identity documents.
What if you don’t want to provide us with your personal information?
If you do not provide personal information it may not be possible for us to:
provide the credit assistance you request;
find a suitable loan or lease relevant to your circumstances;
verify your identity or protect against fraud; or
inform you of products or services that may suit your needs.
How we collect and hold your credit information
We will collect credit information when you respond to our enquiries about credit assistance. Other sources of credit information may include your co-applicants, guarantors, employers, agents, referees and relevant service providers.
What do we do when we get information we didn’t ask for?
If we receive unsolicited information we will check whether it is reasonably necessary for our functions. If it is, we will handle it in the same way as other information we collect. If not, we will destroy or de-identify it.
When will we notify you that we have received your information?
When we receive personal information directly from you we will take reasonable steps to notify you about how and why we collected it, who we may disclose it to and how you can access it, correct it or complain. If we collect identifying information from third parties we will take reasonable steps to notify you.
How do we take care of your personal information?
We store information in paper and electronic form and take reasonable steps to protect it from misuse, interference, loss and unauthorised access or disclosure. Measures include document storage policies, system access controls and limiting access to verified personnel.
We may store personal information with third party data providers under contractual arrangements requiring appropriate protection and restricted use.
What happens when we no longer need your information?
We keep information only as long as required for our purposes or as required by law. When no longer required we will destroy or de-identify your information.
Sensitive information
Sensitive information includes racial or ethnic origin, political or religious beliefs, trade union membership, sexual preferences, criminal history or health information. We will not ask for sensitive information unless you choose to provide it, but if provided it will be captured and stored.
How we use your personal information
Why we collect your information
Collecting personal information allows us to provide the products and services you request. We may use your information to:
provide credit assistance;
inform you about loan products or related services;
assess eligibility for a loan or lease;
help prepare applications; and
administer services, including handling complaints and payments.
Can we use your information for marketing?
We may use or disclose your personal information to let you know about products or services that may interest you. You may opt out of marketing offers at any time.
With your consent we may share your personal information with third parties to connect you with other businesses or services. We will not sell your personal information.
Yes, you can opt out
You may tell us at any time if you no longer want to receive direct marketing. We will process your request as soon as practicable.
Other uses of your information
Other reasons we may use your information include identifying you, administering our business, preventing fraud, complying with legal obligations, and any purpose you have consented to.
Contact us
We care about your privacy. If you have questions or comments about our privacy policies please contact us. We welcome feedback.
You can contact us at:
Future Freedom Finance
Mobile broker servicing Woonona, Bulli, Thirroul
Phone: 1300 555 020
Email: enquiries@
What do we do with government-related identifiers?
In certain circumstances we may be required to collect government-related identifiers such as your tax file number. We will not use or disclose this information unless authorised by law.
Changes to this Privacy Policy
This Policy may change. We will notify you of any changes by email. If you require a copy of our Privacy Policy please specify how you would like to receive it and a copy will be provided.
Updated Aug, 2024